Cancellation policy

Cancellation policy

Cancellation by the Client

After placing a reservation for a specific date and time and receiving the deposit, it is not possible to cancel the contract with the Company. The deposit is non-refundable, since according to § 7 section 6 point k) of the Act No. 102/2014 Coll. on the protection of consumers in the sale of goods or provision of services under remote contracts or contracts executed outside the business premises of the seller, the Client cannot withdraw from the contract, whose subject is providing free-time activities and according to which the Company undertakes to provide these activities in the agreed time or within the agreed period. The contract between the Client and the Company here represents the contract according to which the seller undertakes to provide a free-time service, i.e. the Activity, in the agreed time or within the agreed period of time.   

1. Cancellation Policy

Unless there is no other written agreement with the Company Mamoko s.r.o., the following cancellation policy applies:

  • cancellation fee before deposit payment= 0 %
  • cancellation fee after deposit payment = the full deposit or at least a minimum of 30 % of the full price for the booked service
  • cancellation fee after deposit payment and less than 7 days prior to the booked service = 100 % of the full price for the booked service

2. Number of Participants Warranty

The Client acknowledges that the Company needs the exact number of participants involved in the booked activity. If the number of participants is lower, the cancellation policy mentioned in Article IV applies to individuals. The Client is obliged to inform the Company about any changes in the number of participants at least one day before the activity. The guaranteed number of participants can be increased on the day of the activity. In this case, the full price for the increased number of participants will be paid in cash according to the pre-agreed price. If the Client does not notify the Company that the number of participants has increased at least one day prior to the booked activity, the Company may refuse to provide the booked service to these unregistered participants.

3. Service alteration and Cancellation

Mamoko s.r.o. reserves the right to change the provided services due to:

  • bad weather conditions,
  • technical problems, which are beyond the Company’s control,
  • any potential threats or risks.

If Mamoko s.r.o. is not able to provide the booked services, the Client may be offered an alternative service. If the Client does not agree with the alternative service, the Company will refund the full amount of the deposit paid at the reservation.